Privacy & Terms and
Conditions
Privacy Statement
This privacy statement describes the use Landlet Hotel Group
makes of information relating to users of this site.
References to "you" or "your" means the user of this
website. This privacy statement forms part of the company's
website terms and conditions.
This privacy statement relates to information which
identifies particular individual users. Additional terms and
conditions regarding the collection and use of information
may also be provided to guests staying in our hotels.
What information is collected?
The company collects information relating to website users
in various ways including directly from the user and by
using technical means such as cookies.
User-supplied information: when you register with us, the
company may ask you for your name, e-mail address, and other
similar information. Any information supplied by the user is
supplied voluntarily unless otherwise stated. If you do not
want us to hold information about you, please do not supply
it to us.
Other information (cookies): information is also gathered
electronically using technical means. For example, when a
user visits the site, information is gathered identifying
the user's internet protocol (IP) address and the time of
the visit.
In order to help you access and use the site as efficiently
as possible, the company may use cookies to store and record
your use of the site. Cookies are technical files that are
sent to your browser and stored on your computer. Use of
cookies is standard in many web sites. Most browsers are
initially set up to accept cookies. You can reset your
browser settings either to notify you when you receive a
cookie, or to refuse to accept cookies. You should
understand that certain areas of the site may not function
properly if you set your browser to not accept cookies or if
you reject a cookie.
How and when information is used
The company and its affiliates may use information described
in different ways, for example:
- To market to users and/or permit third parties to do so
(unless the user has objected to this) - such marketing may
be via post, email, sms, telephone and other electronic
means. Please contact the contact address below if you do
not wish to receive marketing materials;
- To provide services that users have requested;
- For system administration and to monitor website use; and
- Otherwise as reasonably required to operate our business
or as required by law.
How the company protects user information
The company endeavours to protect users' information in
accordance with applicable law, but the company cannot
ensure the security of any information a user transmits to
the company. Users transmit such information at their own
risk.
Who has access to the information?
The company may disclose personal information for the above
purposes. The company will share user information with its
affiliates and third parties business parties and service
suppliers for the above purposes. This will involve
transferring user information worldwide, including to
countries without data protection laws.
How to correct inaccuracies
Users can request access to or correction of information
held by the company relating to them by contacting the
company at the following address: info@landlethotelgroup.com
Applicable law
This site is created and controlled by the company and
subject to the laws of England and Wales and subject to the
jurisdiction of the English court. The company reserves the
right to make changes to the site and this privacy statement
from time to time.
By using the site or supplying information to us, you agree
to the use of information relating to you (including
international transfer) as described in this privacy
statement.
Terms & Conditions
The following Booking Conditions form the basis of your
booking contract with Landlet Hotel Group of 28-32 Belgrave
Road, London SW1V 1RG. In these Terms and Conditions "we",
"us", and "Company" refers to Landlet Hotel Group, a UK
registered Company, and "you" refers to the customer booking
a reservation through us directly through our websites, and
indirectly through any of our affiliates through whom we
provide our products and services. By booking accommodation
online through Landlet Hotel Group, you agree to the
following terms and conditions: Please read them carefully.
All bookings are subject to these Booking Conditions
General
The terms and conditions detailed below apply to all online
bookings made with Landlet Hotel Group and all bookings made
directly with Reservations and indirectly through our
affiliates.
- When you make a booking, your contract (which shall
include these terms and conditions) will be with Landlet
Hotel Group of 28-32 Belgrave Road, London SW1V 1RG
(referred to in these terms and conditions as Landlet Hotel
group).
- All rates offered on our websites include VAT and are
correct at the time they are first advertised.
- Prices advertised are per room per night and include VAT.
A continental breakfast is also included.
- All the information provided by clients is their
responsibility and should be correct at the time of
submission, in particular the e-mail address. Landlet Hotel
Group cannot be held responsible for missing or delayed
emails. You warrant that you are at least 18 years old and
possess the legal authority to enter into this agreement and
to use this website in accordance with the terms and
conditions of this agreement.
- All the credit or debit card information provided by
clients is their responsibility and should be correct at the
time of submission. We cannot be held responsible for any
reservation cancelled or rejected due to incorrect or
invalid details. The credit or debit card will be used to
guarantee the booking subject to the cancellation policy
detailed below.
- Any changes to the details supplied should be forwarded as
soon as possible, either by e-mail.
- Prices are subject to change without notice. However, your
price is guaranteed once you are given confirmation.
- For the avoidance of doubt, your price does not include
any incidental charges, which you may incur during your
stay. Such charges will be payable by you upon check-out. In
the event that you fail to pay any such incidental charges,
it is a condition of your contract with Landlet Hotel Group
that you irrevocably authorise Landlet Hotel Group to debit
your credit or debit card for the amount of any shortfall.
- Reservations will be deemed complete and effectively
communicated to you for all purposes at the time we send the
confirmation to the email address you provide in your
reservation form, whether or not you receive it. Therefore
clients are advised to make sure that the e-mail address is
correct. Please ensure you contact us as soon as possible if
you do not receive your confirmation as you would remain
liable for any non-arrivals, amendment or cancellation
charges whether or not you receive your confirmation.
- We are unable to stop you from making more than one
booking for the same time of travel at the same or different
properties, and in that case no refund will be given.
- We require clients to double check all confirmations. It
is the client's responsibility to ensure that all details
are correct and the confirmation is consistent with the
client requirements.
Payment
•
A valid Credit or Debit Card in the guests name that was
used to book the said accommodation will be required at the
point of guests checking in. Any change in payment methods
by guests when checking in will incur a 10% charge, should
refunds need to be made to the cardholders card.
•
A valid Credit or Debit Card number will be required at the
point of guests checking in to cover any extras or
incidentals above the total amount payable for the duration
of your stay.
•
Your
booking will be guaranteed against a credit or debit card,
subject to the cancellation policy detailed below. If you
wish to check out before your reserved date of departure,
please notify us as soon as possible. Providing you have
informed the hotel before 48 hours on the day prior to your
new date of departure, the unused accommodation charges will
be refunded to the same payment card used on check in. If
payment was made by cash, cheque or by other means, then a
cheque for the balance due will be forwarded to you by post
within 14 days of your departure.
Guests with disabilities
- Please call the hotel direct for details.
Dogs
- Our hotels do not accept pets.
Car parking
- Please call the hotel direct for details.
Checking in and out
- Please call the hotel direct for details.
Smoking policy
- All of our hotels are non smoking hotels. Landlet Hotel
Group reserves the right to charge a guest who is found to
be smoking in a non-smoking room for the additional cleaning
charges that the hotel will incur. Should a guest continue
to smoke in a non smoking room, Landlet Hotel Group reserves
the right to have the guest removed from the hotel.
Cancellation, no-shows and changes policy
• Should you wish to make any changes to your confirmed
booking, please note the following terms and conditions as
described at the time of your reservation being made.
• Reservations made may be modified or cancelled without
penalty 48 hours prior to the day of your arrival.
Thereafter, the entire duration of the accommodation will
become payable and will be charged to the credit or debit
used to guarantee your reservation.
• Reservations made within 48 hours of the day of your
arrival may not be modified or cancelled or the entire
duration of the accommodation will become payable and will
be charged to the credit or debit used to guarantee your
reservation.
• No-show bookings will incur a charge equivalent to the
entire duration of the accommodation.
• Any request to cancel a reservation cannot be considered
complete until you receive our cancellation confirmation or
cancellation reference number. Until you do so, your booking
will still be considered valid and cancellation penalties
may be incurred.
Changes, book-outs and cancellations by us
• Occasionally, we have to make changes to and correct
errors in our publications and other details both before and
after bookings have been confirmed and cancel confirmed
bookings, and we reserve the right to do so.
• Occasionally, we have to make a "significant change".
"Significant changes" include the following changes when
made before departure; a change of accommodation to that of
a lower official classification or standard for the whole or
a major part of the time you are a guest, a change of
accommodation area for the whole or a major part of the time
you are a guest. If we have to make a significant change or
cancellation, we will advise you as soon as possible. If
there is time to do so before your arrival, we will offer
you the choice of the following options:- 1. (for
significant changes) accepting the changed arrangements or
2. purchasing an alternative stay from us, of a similar
standard to that originally booked if available. 3.
cancelling or accepting the cancellation in which case you
will not be charged by us.
• No liability can be accepted where we are forced to make a
change or cancel as a result of unusual and unforeseeable
circumstances beyond our control, the consequences of which
we could not have avoided even with all due care. No
compensation will be payable and the above options will not
be available if we cancel as a result of your failure to
comply with any requirement of these booking conditions
entitling us to cancel (such as paying on time)
• Landlet Hotel Group reserves the right to book you into
another hotel of a similar category, should the service or
accommodation you require not be available due to unforeseen
circumstances.
• In all cases, our liability for significant changes and
cancellations is limited to offering you the above mentioned
choices. We regret we cannot pay any expenses, costs or
losses incurred by you as a result of any change or
cancellation.
Other
- We will not be responsible for any injury, illness, death,
loss (for example loss of enjoyment), damage, expense, cost
or other sum or claim of any description whatsoever which
results from any of the following: 1.The fault of the
person(s) affected or any member(s) of their party or 2. The
fault of a third party not connected with the provision of
your stay which we could not have predicted or avoided or 3.
An event or circumstance which we or the supplier of the
service(s) in question could not have predicted or avoided
even after taking all reasonable care. 4.The fault of anyone
who is not carrying out work for us (generally or in
particular) at the time.
- In addition, we will not be responsible where you do not
enjoy your stay or suffer any problems because of a reason
you did not inform us of when you made your booking or where
any problems you suffer did not result from any breach of
our contract or other fault of ourselves.
- Landlet Hotel Group is not liable for any loss or damage
to the property of the Client or any person as may occur
within the constraints of the Hotel Proprietors Act 1956
- In the event of an insurance claim you must provide us and
our insurers with any assistance we may reasonably require.
You must also agree to cooperate fully with us and our
insurers if we or our insurers want to enforce any rights
which are transferred.
Surveillance
- In the public areas of our hotels CCTV is in operation and
hard disk recordings may be made. This activity is carried
out for the security of all our guests' and staff.
Complaints or Comments
- Any complaint or comment regarding a stay with Landlet
Hotel Group should be made in the first instance to the
hotel's duty manager at the time of your stay so that it can
be resolved at the time. Any verbal notification must be put
in writing and given to the Duty Manager as soon as
possible. If you are still dissatisfied, you must notify us
at the earliest opportunity. If you remain dissatisfied,
however, you must write to Landlet Hotel Group 28-32
Belgrave Road, London SW1V 1RG within 7 days of the end of
the stay you have purchased from us giving your booking
reference and full details of your complaint. We regret we
cannot accept liability if you fail to notify the complaint
or claim entirely in accordance with this clause.
Guests' responsibilities
- When you book with us, you accept responsibility for any
damage or loss caused by you or any member of your party.
Full payment for any such damage or loss must be paid direct
at the time to reception. If you fail to do so, you will be
responsible for meeting any claims subsequently made against
us (together with our own and the other party's full legal
costs) as a result of your actions.
- We expect all guests to have consideration for others. If
in our reasonable opinion or in the reasonable opinion of
any other person in authority, you or any member of your
party behaves in such a way as to cause or be likely to
cause danger, upset or distress to any third party or damage
to property, we are entitled, without prior notice, to
terminate the stay of the person(s) concerned. In this
situation, the person(s) concerned will be required to leave
the accommodation or other service. We will have no further
responsibility toward such person(s). No refunds will be
made and we will not pay any expenses or costs incurred as a
result of the termination.
- Landlet Hotel Group may charge for missing or damaged
items in your room during your stay
Company
Information
Landlet Hotel Group
Registered Office Address:
28 - 32 Belgrave Road
London SW1V 1RG
United Kingdom
General Information
- Although every effort has been made to ensure the accuracy
of the information contained online, we cannot accept
responsibility for any errors or omissions, and reserve the
right to vary, amend, supplement or cancel any of the
information or offers featured online at any time.
- Landlet Hotel Group cannot accept liability for any
information, errors or omissions supplied by a third party
and reserves the right to change such information, products
or services at any time. Upon being notified about any
errors we will do our best to rectify them as soon as
possible.
- Landlet Hotel Group cannot warrant that the site is free
from infection by viruses, contamination or any destructive
elements.
- Landlet Hotel Group cannot be held liable for any loss,
damage or claims arising from interruption, inability to
access the site, loss or incompletion of a transaction.
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